Unum’s commitment to being the absolute best at making meaningful and lasting connections with its customers is reflected in impressive results from the 2011 Employer Loyalty Study. Based on a survey of group customers with 11 to 1,999 employees, the research measured client satisfaction with Unum across dozens of categories.
If this were a school report card, Unum received A’s (score above 92%) for:
In addition, 92 percent of customers surveyed agreed that Unum had a positive corporate reputation and provided a thorough, fair and objective evaluation of all claims.
“These are strong results and reflect many year-over-year improvements,” said Lori Cook, a director in Corporate Research. “Image ratings increased significantly in a number of areas, including corporate reputation, trust and evaluation of claims.”
Unum also enjoyed a significant jump in customer ratings of financial strength. The company has had a consistent string of solid quarterly financial results in the face of a challenging economy and aggressive competition.
The Employer Loyalty Study is conducted each fall. In 2011, Harris Interactive Inc. surveyed 1,340 benefits decision-makers.
If this were a school report card, Unum received A’s (score above 92%) for:
• Overall quality
• Overall value
• Likelihood to recommend
• Likelihood to renew
• Financial strength
• High quality products and services
• The claims process.
“These are strong results and reflect many year-over-year improvements,” said Lori Cook, a director in Corporate Research. “Image ratings increased significantly in a number of areas, including corporate reputation, trust and evaluation of claims.”
Unum also enjoyed a significant jump in customer ratings of financial strength. The company has had a consistent string of solid quarterly financial results in the face of a challenging economy and aggressive competition.
The Employer Loyalty Study is conducted each fall. In 2011, Harris Interactive Inc. surveyed 1,340 benefits decision-makers.
No comments:
Post a Comment